Chris has over 35 years of experience in the security industry. Starting as a central station operator in NY in 1988, and then quickly moving up to central station manager. He then spent 2 years running the new service center after analyzing and merging multiple service and dispatching centers together for Sonitrol/Sentry in the entire state of Florida, Chris then moved on to the IT side of the business when he began working in the IT department for Entergy Security in Raleigh, NC, when they merged with Sentry in FL, helping to build a state of the art monitoring center, and then duplicating that effort in San Antonio, TX. After several years it was time to move on to SAI in Arlington Heights IL, where he spent several years developing new receiver technologies, bulk alarm processing, as well as merging and streamlining acquired monitoring centers across the entire country. And it was back to NY at Worldwide Security for several years as Director of IT… but longing for that Florida sunshine again… OPT was just the next natural path after years of working in almost every aspect of our industry.
Client Services Manager
Mike joined OPT in 2014 with over 25 years of experience in the security industry. Previously, Mike spent 19 years at a security company, supervising the monitoring center, that became SAI in Arlington Heights, IL, where he was discovered by our co-founder Chris and then began his career in IT. Mike also has over 8 years of experience in operations management, and has worked as a business analyst and corporate trainer. He compliments our team with his expertise in customer service, software development, and a broad knowledge of multiple applications such as Mastermind, HTML, SQL, and MS Access.
Joining the team in February 2018 with over 12 years of experience in the security industry, Michelle brings to OPT her knowledge of SedonaOffice, Manitou, and her extraordinary brand of customer service. Michelle started in the industry in 2005 at Worldwide Security where she honed her SedonaOffice skills, eventually working with our own co-founder Chris. She now rounds out the team as Administrator where she keeps us all in line and focused on getting work done!
Joining the team in May 2020, James brings a wealth of knowledge from both the security industry and software/report development.
Working with the SedonaOffice clients for over 12 years affords him a deep understanding of our clients needs. Utilizing our suite of products, James develops insights, dashboards and provides tailored reporting.
Skills include SQL Server, TSQL, VB.Net, C#, HTML, CSS, Active Reports and Crystal Reports.
A programmer with 20 years in software and web development.
As part of our project development team, Gregory is responsible for development projects such as our Web Hook Engine (WHE), Flat File Management (FFM), Mail Merge Module (MMM) and the Customer Communications Module (CCM).
Experience focused in web development, from low-level back-end development to specific UI front-end development.
As part of our project development team, Steven has worked on the development of our dashboard UI for OPT Web Services as well as the OPT Services Reconciliation Module (SRM).