OPT Email Invoicing Errors
Updated: Oct 31
As of SedonaOffice version 6.0 or later, OPT now provides users with a nightly error report. This report is called "1134.9 - Email Invoice Errors".
The email invoicing process has several requirements that must be followed in order to email properly. Our errors report will identify issues that can cause issues with invoice delivery or the process in general.
Error: | 1001: Invoice Deleted (OPT Queued) |
|---|---|
Description: | Invoice Deleted (OPT Queued): {Subject/Recipient_Email} |
Info: | Invoice Does Not Exist in SedonaOffice |
Cause: | The Invoice in SedonaOffice was deleted after OPT either picked up the invoice (5110) or it was sent to us using SedonaEmail or OPT Web Services, but before we could deliver it to the customer. |
Effect: | Deleting an invoice in SedonaOffice removes all reference data associated with that invoice. Therefor OPT will not be able to generate the invoice file and any reporting that shows an invoice like this will likely have most of its information blank. |
Resolution: | Deleted invoice must be manually removed from our email queue. Please use the remove button (OPT Web Services Only) or notify OPT that you need this deleted invoice removed. |
Error: | 1002: Invoice Not Complete (OPT Queued) |
|---|---|
Description: | Invoice Not Complete (OPT Queued) |
Info: | Invoice Is Not Complete In OPT Email Queue |
Cause: | The Invoice was pushed into the OPT Email Queue manually via SedonaEmail or OPT Web Services or the invoice was marked and not complete after it entered the OPT Email Queue. |
Effect: | OPT will not email invoices that are incomplete therefore these invoices will remain in our queue indefinitely until they are marked completed. |
Resolution: | Either use the remove button (OPT Web Services Only) to remove the invoice from our queue or mark the invoice as complete in SedonaOffice and our system will send the completed invoice to the recipient(s) in the OPT Email Queue. |
Error: | 1003: Invoice Not Complete |
|---|---|
Description: | Invoice Not Complete |
Info: | Invoice Is Not Complete in SedonaEmail Queue |
Cause: | The invoice in SedonaOffice is currently not marked as complete however it is listed in the SedonaEmail queue. |
Effect: | OPT will not grab or email invoices that are not completed. These invoices will remain in the SedonaEmail queue indefinitely until they are marked as completed. |
Resolution: | Either use the remove the invoice from the SedonaEmail queue or mark the invoice as complete in SedonaOffice. If the invoice was marked as completed, then invoice will now qualify for our automatic routine (5110) to add it to our email queue for the designated recipient(s) and then the invoice will be emailed. |
Error: | 1005: Primary Bill Email Missing |
|---|---|
Description: | Primary Bill Email Missing |
Info: | Primary Bill Email Address Missing |
Cause: | The primary bill to email address is blank or missing and the invoice is in the SedonaEmail queue. |
Effect: | OPT's automatic process (5110) cannot grab this invoice because it requires the primary billing email address to be valid. |
Resolution: | Correct the primary bill email address and the invoice will now qualify to be pulled automatically or remove the invoice from the SedonaEmail queue and change the bill to not email invoices in the future. |
Error: | 1006: Primary Bill Email Invalid |
|---|---|
Description: | Primary Bill Email Invalid: {Bill_Email} |
Info: | Primary Bill Email Address Invalid |
Cause: | The primary bill to email address is not in the proper format (xxx@yyy.zz) and the invoice is in the SedonaEmail queue. |
Effect: | OPT's automatic process (5110) cannot grab this invoice because it requires the primary billing email address to be valid. |
Resolution: | Correct the primary bill email address and the invoice will now qualify to be pulled automatically or remove the invoice from the SedonaEmail queue, remove the bad email address and change the bill to not email invoices in the future. |
| ** You may encounter emails that have " " at the front or back of the email address. These " will need removed from the email address and then saved in SedonaOffice. There could be hidden carriage returns in the email address that will require you to backspace out the email address in SedonaOffice, and then you can paste in the correct email address.
You may also run into pieces of the email address that are missing. For example mike@optbusinessservices. You will need to add the .com on the email address in SedonaOffice.
Please contact OPT if further support is needed. |
Error: | 1007: Branch Disabled (OPT Queued) |
|---|---|
Description: | Branch Disabled (OPT Queued): {Branch_Code} - {Master?} Invoice |
Info: | Email Invoice Disabled for Branch/Type in OPT Email Queue |
Cause: | The Invoice was pushed into the OPT Email Queue manually via SedonaEmail or OPT Web Services for a Branch that has not been configured for email invoicing. |
Effect: | OPT will not email invoices until the Branch has been configured by OPT staff and approved by the customer. Until then these invoices will remain in the OPT Email Queue indefinitely. Once the Branch has been activated then these invoices will be delivered. |
Resolution: | If you did not intend on emailing these invoices, please use the Remove button and confirm the bill-to settings are not configured for email invoices for that customer. Do not push invoices into the OPT Email Queue for these branches. If you would like to start sending email invoicing for this branch, please contact OPT to have this setup for you. If you do not wish to send these invoices that are currently in the OPT Email Queue, OPT can run a script to remove these in bulk. |
Error: | 1008: Branch Disabled |
|---|---|
Description: | Branch Disabled: {Branch_Code} - {Master?} Invoice |
Info: | Email Invoice Disabled for Branch/Type in SedonaEmail Queue |
Cause: | The invoice is still sitting in the SedonaEmail Queue because the invoice is using a Branch that has not been configured for email invoicing. |
Effect: | OPT's automatic process (5110) will not grab email invoices out of the SedonaEmail Queue until the Branch has been configured by OPT staff and approved by the customer. Until then these invoices will remain in the SedonaEmail Queue indefinitely. Once the Branch has been activated then these invoices will be grabbed and delivered. |
Resolution: | If you did not intend on emailing these invoices, please use the remove the invoice from the SedonaEmail queue and change the bill to settings to print invoices instead of email for that customer. If you would like to start sending email invoicing for this branch, please contact OPT to have this setup for you. If you do not wish to send these invoices that are currently in the SedonaEmail Queue, OPT can run a script to remove these in bulk. |
Error: | 1009: Invoice Type Disabled (OPT Queued) |
|---|---|
Description: | Invoice Type Disabled: {Branch_Code} - {Master?} - {Invoice_Type} Invoice |
Info: | Email Invoice Disabled by Type for Branch/Type in OPT Email Queue |
Cause: | The Invoice was pushed into the OPT Email Queue manually via SedonaEmail or OPT Web Services for an Invoice Type that has not been configured for email invoicing for that Branch. |
Effect: | OPT will not email invoices until the Invoice Type for that Branch has been configured by OPT staff and approved by the customer. Until then these invoices will remain in the OPT Email Queue indefinitely. Once the Invoice Type for that Branch has been activated then these invoices will be delivered. |
Resolution: | If you did not intend on emailing these invoices, please use the Remove button and confirm the bill to settings are not configured for email invoices for that Invoice Type on that customer. Do not push invoices of these type into the OPT Email Queue for these branches. If you would like to start sending email invoicing of this type for this branch please contact OPT to have this setup for you. If you do not wish to send these invoices that are currently in the OPT Email Queue, OPT can run a script to remove these in bulk. |
Error: | 1010: Invoice Type Disabled |
|---|---|
Description: | Invoice Type Disabled (OPT Queued): {Branch_Code} - {Master?} {Invoice_Type} Invoice |
Info: | Email Invoice Disabled by Type for Branch/Type in SedonaEmail Queue |
Cause: | The invoice is still sitting in the SedonaEmail Queue because the Invoice Type has not been configured for email invoicing for that Branch. |
Effect: | OPT's automatic process (5110) will not grab email invoices out of the SedonaEmail Queue until the Branch has been configured by OPT staff and approved by the customer. Until then, these invoices will remain in the SedonaEmail Queue indefinitely. Once the Branch has been activated, then these invoices will be grabbed and delivered. |
Resolution: | If you did not intend on emailing these invoices, please use the remove the invoice from the SedonaEmail queue and change the bill to settings to print invoices instead of email for invoice type on that customer. If you would like to start sending email invoicing of this type for this branch, please contact OPT to have this setup for you. If you do not wish to send these invoices that are currently in the SedonaEmail Queue, OPT can run a script to remove these in bulk. |
Error: | 1011: Email Invoice Disabled at Customer |
|---|---|
Description: | Email Invoice Disabled at Customer: {Invoice_Type} Invoice |
Info: | Emailing of Invoice Disabled by Invoice Type at Customer Bill-To in SedonaEmail Queue - (Only Applies to 5110) |
Cause: | The invoice is in the SedonaEmail Queue while the customer is not configured to email these invoice types. |
Effect: | OPT's automatic process (5110) will not grab email invoices out of the SedonaEmail Queue if the customer is not setup to email these invoices types. These invoices will remain in the SedonaEmail Queue indefinitely. |
Resolution: | If you want to send these invoices to the customer one time then you will need to manually push the invoice into the OPT Email Queue using the SedonaEmail or OPT Web Services. If these invoices were unintentionally added to the SedonaEmail Queue and you do not want them delivered please remove them from the SedonaEmail Queue directly. |
Error: | 1012: Invoice Older Than Cutoff |
|---|---|
Description: | Invoice ({Age}) Days Old: {Branch_Code} - {Master?} Invoice Older Than {Setting} Days |
Info: | Invoice Too Old in SedonaEmail Queue |
Cause: | The invoice in the SedonaEmail Queue is too old to email to the customer based on the Age Limit setting you have configured. |
Effect: | OPT's automatic process (5110) will not grab email invoices out of the SedonaEmail Queue if they are too old to email. These old invoices will remain in the SedonaEmail Queue indefinitely. |
Resolution: | "Remove these invoices from the SedonaEmail Queue manually in SedonaOffice as these cannot be grabbed and emailed by OPT. If you wish to change the Age Limit setting, please contact OPT to make the necessary adjustments. Please be aware that this setting is used to prevent old invoices from being delivered. It is not necessary if you keep your SedonaEmail and OPT Email Queues clean of any unwanted invoices." |
Error: | 1013: Invoice Older Than Cutoff (OPT Queued) |
|---|---|
Description: | Invoice (OPT Queued) ({Age}) Days Old: {Branch_Code} - {Master?} Invoice Older Than {Setting} Days |
Info: | Invoice Too Old in OPT Email Queue |
Cause: | The invoice in the OPT Email Queue is too old to email to the customer based on the Age Limit setting you have configured. |
Effect: | OPT will not email invoices to a customer if they are too old. These old invoices will remain in the OPT Email Queue indefinitely. |
Resolution: | Remove these invoices from the OPT Email Queue manually by using the Remove button as these cannot be emailed by OPT. If you wish to change the Age Limit setting please contact OPT to make the necessary adjustments. Please be aware that this setting is used to prevent old invoices from being delivered. It is not necessary if you keep your SedonaEmail and OPT Email Queues clean of any unwanted invoices. |
Error: | 1014: Invoice Net Due Lower Than Cutoff |
|---|---|
Description: | Invoice Net Due ({Net_Due}): {Branch_Code} - {Master?} Invoice Net Due Less Than {Setting} |
Info: | Invoice Balance Too Small in SedonaEmail Queue |
Cause: | The invoice in the SedonaEmail Queue is too small to email to the customer based on the Minimum Net Due setting you have configured. |
Effect: | OPT's automatic process (5110) will not grab email invoices out of the SedonaEmail Queue if they not have the required Minimum Net Due to email. These invoices will remain in the SedonaEmail Queue indefinitely. |
Resolution: | Remove these invoices from the SedonaEmail Queue manually in SedonaOffice as these cannot be grabbed and emailed by OPT. If you wish to change the Minimum Net Due setting please contact OPT to make the necessary adjustments. Please be aware that this setting is used to prevent small or paid invoices from being delivered. |
Error: | 1015: Invoice Net Due Lower Than Cutoff (OPT Queued) |
|---|---|
Description: | Invoice Net Due (OPT Queued) ({Net_Due}): {Branch_Code} - {Master?} Invoice Net Due Less Than {Setting} |
Info: | Invoice Balance Too Small in OPT Email Queue |
Cause: | The invoice in the OPT Email Queue is too small to email to the customer based on the Minimum Net Due setting you have configured. |
Effect: | OPT will not email invoices to a customer if do not have the required Minimum Net Due to email. These invoices will remain in the OPT Email Queue indefinitely. |
Resolution: | Remove these invoices from the OPT Email Queue manually by using the Remove button, as these cannot be emailed by OPT. If you wish to change the Minimum Net Due setting, please contact OPT to make the necessary adjustments. Please be aware that this setting is used to prevent small or paid invoices from being delivered. |
Error: | 1016: Invoice Description Disabled |
|---|---|
Description: | Invoice Description Disabled: {Invoice_Description} |
Info: | Invoice Description Disabled in SedonaEmail Queue - (Only Applies to 5110) |
Cause: | The invoice is still sitting in the SedonaEmail Queue because the invoice is using an Invoice Description that has been excluded for email invoicing. |
Effect: | OPT's automatic process (5110) cannot grab this invoice because this specific Invoice Description has been disabled. Therefor, this invoice will remain in the SedonaEmail queue indefinitely. |
Resolution: | Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments. |
Error: | 1017: Collection Profile Disabled |
|---|---|
Description: | Collection Profile Disabled in SedonaEmail Queue - (Only Applies to 5110 |
Info: | Collection Profile Disabled: {Collection_Profile} |
Cause: | The invoice is still sitting in the SedonaEmail Queue because the customer is in a Collection Profile (aka Collection Queue) that has been excluded for email invoicing. |
Effect: | OPT's automatic process (5110) cannot grab this invoice because this specific Collection Profile has been disabled. Therefor, this invoice will remain in the SedonaEmail queue indefinitely until this customer is removed from a disabled Collection Profile. |
Resolution: | Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices, then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments. |
Error: | 1018: Collection Status Disabled |
|---|---|
Description: | Collection Status Disabled: {Collection_Status} |
Info: | Collection Status Disabled in SedonaEmail Queue - (Only Applies to 5110) |
Cause: | The invoice is still sitting in the SedonaEmail Queue because the customer is in a Collection Status that has been excluded for email invoicing. |
Effect: | OPT's automatic process (5110) cannot grab this invoice because this specific Collection Status has been disabled. Therefor, this invoice will remain in the SedonaEmail queue indefinitely until this customer is removed from a disabled Collection Status. |
Resolution: | Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices, then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments. |
Error: | 1019: Customer Type Disabled |
|---|---|
Description: | Customer Type Disabled: {Customer_Type} |
Info: | Customer Type Disabled in SedonaEmail Queue - (Only Applies to 5110) |
Cause: | The invoice is still sitting in the SedonaEmail Queue because the Customer Type has been excluded for email invoicing. |
Effect: | OPT's automatic process (5110) cannot grab this invoice because this specific Customer Type has been disabled. Therefor this invoice will remain in the SedonaEmail queue indefinitely |
Resolution: | Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices, then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments. |
Error: | 1020: Category Type Disabled |
|---|---|
Description: | Category Type Disabled: {Category_Type} |
Info: | Category Type Disabled in SedonaEmail Queue - (Only Applies to 5110) |
Cause: | The invoice is still sitting in the SedonaEmail Queue because the invoice's Category Type has been excluded for email invoicing. |
Effect: | OPT's automatic process (5110) cannot grab this invoice because this specific Category Type has been disabled. Therefor this invoice will remain in the SedonaEmail queue indefinitely. |
Resolution: | Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices, then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments. |
Error: | 1021: Service Company Disabled |
|---|---|
Description: | Service Company Disabled: {Service_Company} |
Info: | Service Company Disabled in SedonaEmail Queue - (Only Applies to 5110) |
Cause: | The invoice is still sitting in the SedonaEmail Queue because the Service Company for the ticket being invoiced has been excluded for email invoicing. |
Effect: | OPT's automatic process (5110) cannot grab this invoice because this specific Service Description has been disabled. Therefor, this invoice will remain in the SedonaEmail queue indefinitely. |
Resolution: | Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices, then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments. |
Error: | 1022: Invoice Pending Approval (OPT Queued) |
|---|---|
Description: | Invoice Pending Approval |
Info: | Invoice Pending Approval in OPT Email Queue - (Only Applies to 1118) |
Cause: | The invoice in the OPT Email Queue has not been approved for delivery to the customer. |
Effect: | This invoice will remain in the OPT Email Queue indefinitely until it is approved for delivery. |
Resolution: | Please use the Approve button to approve this invoice for delivery. You may also choose to remove the invoice. You will need to add this invoice back to the OPT Email Queue manually if you choose to email at a later date. As of v6.0 of SedonaOffice, optionally you may choose to use SedonaEmail to trigger the invoices and disable the OPT approval process. Please contact OPT for more information on the features/tradeoffs of this approach. |
Error: | 1123: Event 5110 Not Installed |
|---|---|
Description: | Event 5110 Not Installed |
Info: | 5110 Not Installed Thus Invoice Pending in SedonaEmail Queue |
Cause: | The automatic routine (5110) that grabs the invoices from the SedonaEmail Queue has not been set up. |
Effect: | Invoices will not be pulled from the SedonaEmail Queue. |
Resolution: | Please contact OPT to set up the automation or to further troubleshoot the issue. |
Error: | 1124: Event 5110 Disabled |
|---|---|
Description: | Event 5110 Disabled |
Info: | 5110 Disabled Thus Invoice Pending in SedonaEmail Queue |
Cause: | The automatic routine (5110) that grabs the invoices from the SedonaEmail Queue has event been disabled. This could be a result of bulk removing invoices from the OPT Email Queue or being disabled manually in the OPT SedonaSync Interface. |
Effect: | Invoices will not be pulled from the SedonaEmail Queue. |
Resolution: | If the 5110 process was disabled as a result of bulk removing invoices from the OPT Email Queue, then please correct those invoices and turn back on the 5110 process from the 1134 dashboard. Please contact OPT to further troubleshoot the issue if you need additional assistance. Please note that until 5110/1118 are active again, email invoicing will remain disabled. |
Error: | 1025: Event 1118 Not Installed (OPT Queued) |
|---|---|
Description: | Event 1118 Not Installed |
Info: | 1118 Not Installed Thus Invoice Pending in OPT Email Queue |
Cause: | The routine (1118) that emails the invoices from the OPT Email Queue has not been set up. |
Effect: | Invoices will not be emailed from the OPT Email Queue. |
Resolution: | Please contact OPT to set up the email invoicing routine or to further troubleshoot the issue. |
Error: | 1026: Event 1118 Disabled (OPT Queued) |
|---|---|
Description: | Event 1118 Disabled |
Info: | 1118 Disabled Thus Invoice Pending in OPT Email Queue |
Cause: | The routine (1118) that emails the invoices from the OPT Email Queue has not been disabled. |
Effect: | Invoices will not be emailed from the OPT Email Queue. |
Resolution: | Please contact OPT to troubleshoot the issue. Please note that until 5110/1118 are active again, email invoicing will remain disabled. |
Error: | 1027: 1118 Action Errors In SedonaSync (OPT Queued) |
|---|---|
Description: | 1118 Action Errors In SedonaSync |
Info: | 1118 Action Errors In SedonaSync |
Cause: | The routine (1118) that emails the invoices from the OPT Email currently is experiencing an error. |
Effect: | Invoices will not be emailed from the OPT Email Queue. An action error is when SedonaSync can not properly write back to the database to indicate that the email has been sent. Because we do not have confirmation that the email was sent, we stop processing all new invoice emails to prevent duplicate invoices being sent to a customer. |
Resolution: | Please contact OPT to troubleshoot the issue. |
Error: | 1028: Cycle Invoice Held Until Invoice Date (OPT Queued) |
|---|---|
Description: | Cycle Invoice Held Until Invoice Date |
Info: | Cycle Invoice Held Until Invoice Date |
Cause: | This invoice is held until Invoice Date based on Invoice Settings provided to OPT. |
Effect: | Invoices are held until Invoice Date on the OPT Email Queue. This allows for your Cycle to be run early but will not be emailed until the Invoice Date. |
Resolution: | Please contact OPT if you would like the email invoicing settings changed or to further troubleshoot the issue. |
Error: | 1098: Invoice Pending Over 24hrs |
|---|---|
Description: | Invoice Pending Over 24hrs |
Info: | Invoice Pending in SedonaEmail Queue over 24hrs. |
Cause: | This invoice has not been grabbed by the automation routine (5110) and has been sitting in the SedonaEmail Queue for over 24hrs. This is likely because of one of the other issues. |
Effect: | Invoices that are pending in the SedonaEmail Queue for extended periods would be a result of our automated process not grabbing them for one of many different reasons. But most of the time, it boils down to a configuration issue between the customer's bill to record and the settings we have programmed for you. If the customer is not setup to print, then these customers may not being getting their invoices. |
Resolution: | Verify the customer is set up for email invoicing correctly. Confirm the invoice and all the associated data qualifies for invoicing. Additional errors should give you more detail information. If this is the only error there may be an issue with SedonaSync itself, in which case please contact OPT. |
Error: | 1099: Invoice Pending Over 24hrs (OPT Queued) |
|---|---|
Description: | Invoice Pending Over 24hrs (OPT Queued) |
Info: | Invoice Pending in OPT Email Queue over 24hrs. |
Cause: | This invoice has not been emailed by the (1118) email routine and has been sitting in the OPT Email Queue for over 24 hrs. This is likely because of one of the other issues. |
Effect: | Invoices that are pending in the OPT Email Queue for extended periods would be a result of the email process (1118) not emailing the invoice for various reasons. This is typically a result of an invoice being forced in to our queue by some other process than our automated process (5110) thus bypassing our logic rules during this stage. For some logic rules, we check again when we go to email it. If it does not pass, then the email will stay pending in this queue until the logic is satisfied or the invoice is removed manually. If the customer is not setup to print, then these customers may not being getting their invoices. |
Resolution: | Verify the customer is set up for email invoicing correctly. Confirm the invoice and all the associated data qualifies for invoicing. Additional errors should give you more detail information. If this is the only error there may be an issue with SedonaSync itself in which case please contact OPT. |