OPT Email Invoicing Errors

As of SedonaOffice version 6.0 or later, OPT now provides users with a nightly error report. This report is called "1134.9 - Email Invoice Errors".


The email invoicing process has several requirements that must be followed in order to email properly. Our errors report will identify issues that can cause issues with invoice delivery or the process in general.

 

Error:

1001: Invoice Deleted (OPT Queued)

Description:

Invoice Deleted (OPT Queued): {Subject/Recipient_Email}

Info:

Invoice Does Not Exist in SedonaOffice

Cause:

The Invoice in SedonaOffice was deleted after OPT either picked up the invoice (5110) or it was sent to us using SedonaEmail or OPT Web Services but before we could deliver it to the customer.

Effect:

Deleting an invoice in SedonaOffice removes all reference data associated with that invoice. Therefor OPT will not be able to generate the invoice file and any reporting that shows an invoice like this will likely have most of its information blank.

Resolution:

Deleted invoice must be manually removed from our email queue.Please use the remove button.

 

Error:

1002: Invoice Not Complete (OPT Queued)

Description:

Invoice Not Complete (OPT Queued)

Info:

Invoice Not Complete In OPT Email Queue

Cause:

The Invoice was pushed into the OPT Email Queue manually via SedonaEmail or OPT Web Services or the invoice was marked and not complete after it entered the OPT Email Queue.

Effect:

OPT will not email invoices that are incomplete therefore these invoices will remain in our queue indefinitely until they are marked completed.

Resolution:

Either use the remove button to remove the invoice from our queue or mark the invoice as complete in SedonaOffice and our system will send the completed invoice to the recipient(s) in the OPT Email Queue.

 

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