OPT Email Invoicing Errors

Updated: Aug 24

As of SedonaOffice version 6.0 or later, OPT now provides users with a nightly error report. This report is called "1134.9 - Email Invoice Errors".


The email invoicing process has several requirements that must be followed in order to email properly. Our errors report will identify issues that can cause issues with invoice delivery or the process in general.

 

Error:

1001: Invoice Deleted (OPT Queued)

Description:

Invoice Deleted (OPT Queued): {Subject/Recipient_Email}

Info:

Invoice Does Not Exist in SedonaOffice

Cause:

The Invoice in SedonaOffice was deleted after OPT either picked up the invoice (5110) or it was sent to us using SedonaEmail or OPT Web Services but before we could deliver it to the customer.

Effect:

Deleting an invoice in SedonaOffice removes all reference data associated with that invoice. Therefor OPT will not be able to generate the invoice file and any reporting that shows an invoice like this will likely have most of its information blank.

Resolution:

Deleted invoice must be manually removed from our email queue.Please use the remove button.

 

Error:

1002: Invoice Not Complete (OPT Queued)

Description:

Invoice Not Complete (OPT Queued)

Info:

Invoice Not Complete In OPT Email Queue

Cause:

The Invoice was pushed into the OPT Email Queue manually via SedonaEmail or OPT Web Services or the invoice was marked and not complete after it entered the OPT Email Queue.

Effect:

OPT will not email invoices that are incomplete therefore these invoices will remain in our queue indefinitely until they are marked completed.

Resolution:

Either use the remove button to remove the invoice from our queue or mark the invoice as complete in SedonaOffice and our system will send the completed invoice to the recipient(s) in the OPT Email Queue.

 

Error:

1003: Invoice Not Complete

Description:

Invoice Not Complete

Info:

Invoice Not Complete in SedonaEmail Queue

​Cause:

The invoice in SedonaOffice is currently not marked at complete however it is listed in the SedonaEmail queue.

Effect:

OPT will not grab or email invoices that are not completed. These invoices will remain in the SedonaEmail queue indefinably until they are marked as completed.

Resolution:

Either use the remove the invoice from the SedonaEmail queue or mark the invoice as complete in SedonaOffice. If the invoice was marked as completed then invoice will now qualify for our automatic routine (511) to add it to our queue for the designated recipient(s) and will be emailed.

 

Error:

1005: Primary Bill Email Missing

​Description:

Primary Bill Email Missing

​Info:

Primary Bill Email Address Missing

Cause:

​The primary bill to email address is blank or missing and the invoice is in the SedonaEmail queue.

​Effect:

OPT's automatic process (5110) cannot grab this invoice because it requires the primary billing email address to be valid.

Resolution:

Correct the primary bill email address and the invoice will now qualify to be pulled automatically or remove the invoice from the SedonaEmail queue and change the bill to not email invoices in the future.

 

Error:

1006: Primary Bill Email Invalid

Description:

Primary Bill Email Invalid: {Bill_Email}

Info:

Primary Bill Email Address Invalid

​Cause:

The primary bill to email address is not in the proper format (xxx@yyy.zz) and the invoice is in the SedonaEmail queue.

Effect:

​OPT's automatic process (5110) cannot grab this invoice because it requires the primary billing email address to be valid.

Resolution:

Correct the primary bill email address and the invoice will now qualify to be pulled automatically or remove the invoice from the SedonaEmail queue, remove the bad email address and change the bill to not email invoices in the future.

 

Error:

1007: Branch Disabled (OPT Queued)

Description:

Branch Disabled (OPT Queued): {Branch_Code} - {Master?} Invoice

Info:

Email Invoice Disabled for Branch/Type in OPT Email Queue

Cause:

The Invoice was pushed into the OPT Email Queue manually via SedonaEmail or OPT Web Services for a Branch that has not been configured for email invoicing.

Effect:

OPT will not email invoices until the Branch has been configured by OPT staff and approved by the customer. Until then these invoices will remain in the OPT Email Queue indefinitely. Once the Branch has been activated then these invoices will be delivered.

Resolution:

If you did not intend on emailing these invoices please use the Remove button and confirm the bill to settings are not configured for email invoices for that customer. Do not push invoices into the OPT Email Queue for these branches.


If you would like to start sending email invoicing for this branch please contact OPT to have this setup for you. If you do not wish to send these invoices that are currently in the OPT Email Queue, OPT can run a script to remove these in bulk.

 

Error:

1008: Branch Disabled

Description:

Branch Disabled: {Branch_Code} - {Master?} Invoice

Info:

Email Invoice Disabled for Branch/Type in SedonaEmail Queue

Cause:

The invoice is still sitting in the SedonaEmail Queue because the invoice is using a Branch that has not been configured for email invoicing.

Effect:

OPT's automatic process (5110) will not grab email invoices out of the SedonaEmail Queue until the Branch has been configured by OPT staff and approved by the customer. Until then these invoices will remain in the SedonaEmail Queue indefinitely. Once the Branch has been activated then these invoices will be grabbed and delivered.

Resolution:

If you did not intend on emailing these invoices please use the remove the invoice from the SedonaEmail queue and change the bill to settings to print invoices instead of email for that customer.


If you would like to start sending email invoicing for this branch please contact OPT to have this setup for you. If you do not wish to send these invoices that are currently in the SedonaEmail Queue, OPT can run a script to remove these in bulk.

 

Error:

1009: Invoice Type Disabled (OPT Queued)

Description:

Invoice Type Disabled: {Branch_Code} - {Master?} - {Invoice_Type} Invoice

Info:

​Email Invoice Disabled by Type for Branch/Type in OPT Email Queue

Cause:

​The Invoice was pushed into the OPT Email Queue manually via SedonaEmail or OPT Web Services for an Invoice Type that has not been configured for email invoicing for that Branch.

Effect:

OPT will not email invoices until the Invoice Type for that Branch has been configured by OPT staff and approved by the customer. Until then these invoices will remain in the OPT Email Queue indefinitely. Once the Invoice Type for that Branch has been activated then these invoices will be delivered.

Resolution:

​If you did not intend on emailing these invoices please use the Remove button and confirm the bill to settings are not configured for email invoices for that Invoice Type on that customer.Do not push invoices of these type into the OPT Email Queue for these branches.


If you would like to start sending email invoicing of this type for this branch please contact OPT to have this setup for you.If you do not wish to send these invoices that are currently in the OPT Email Queue, OPT can run a script to remove these in bulk.

 

Error:

1010: Invoice Type Disabled

Description:

Invoice Type Disabled (OPT Queued): {Branch_Code} - {Master?} {Invoice_Type} Invoice

Info:

Email Invoice Disabled by Type for Branch/Type in SedonaEmail Queue

Cause:

The invoice is still sitting in the SedonaEmail Queue because the Invoice Type has not been configured for email invoicing for that Branch.

Effect:

​OPT's automatic process (5110) will not grab email invoices out of the SedonaEmail Queue until the Branch has been configured by OPT staff and approved by the customer.Until then these invoices will remain in the SedonaEmail Queue indefinitely.Once the Branch has been activated then these invoices will be grabbed and delivered.

Resolution:

If you did not intend on emailing these invoices please use the remove the invoice from the SedonaEmail queue and change the bill to settings to print invoices instead of email for invoice type on that customer.


If you would like to start sending email invoicing of this type for this branch please contact OPT to have this setup for you.If you do not wish to send these invoices that are currently in the SedonaEmail Queue, OPT can run a script to remove these in bulk.

 

Error:

1011: Email Invoice Disabled at Customer

​Description:

Email Invoice Disabled at Customer: {Invoice_Type} Invoice

Info:

​Email Invoice Disabled by Type at Customer in SedonaEmail Queue - (Only Applies to 5110)


Cause:

​The invoice is in the SedonaEmail Queue while the customer is not configured to email these invoice types.

​Effect:

OPT's automatic process (5110) will not grab email invoices out of the SedonaEmail Queue if the customer is not setup to email these invoices types. These invoices will remain in the SedonaEmail Queue indefinitely.

Resolution:

If you want to send these invoices to the customer one time then you will need to manually push the invoice into the OPT Email Queue using the SedonaEmail or OPT Web Services.


If these invoices were unintentionally added to the SedonaEmail Queue and you do not want them delivered please remove them from the SedonaEmail Queue directly.

 

Error:

1012: Invoice Older then Cutoff

Description:

Invoice ({Age}) Days Old: {Branch_Code} - {Master?} Invoice Older Then {Setting} Days

​Info:

​Invoice Too Old in SedonaEmail Queue

Cause:

The invoice in the SedonaEmail Queue is too old to email to the customer based on the Age Limit setting you have configured.

​Effect:

OPT's automatic process (5110) will not grab email invoices out of the SedonaEmail Queue if they are too old to email. These old invoices will remain in the SedonaEmail Queue indefinitely.

​Resolution:

​"Remove these invoices from the SedonaEmail Queue manually in SedonaOffice as these cannot be grabbed and emailed by OPT.


If you wish to change the Age Limit setting please contact OPT to make the necessary adjustments. Please be aware that this setting is used to prevent old invoices from being delivered. It is not necessary if you keep your SedonaEmail and OPT Email Queues clean of any unwanted invoices."


 

Error:

1013: Invoice Older then Cutoff (OPT Queued)

​Description:

​Invoice (OPT Queued) ({Age}) Days Old: {Branch_Code} - {Master?} Invoice Older Then {Setting} Days

​Info:

​Invoice Too Old in OPT Email Queue

​Cause:

​The invoice in the OPT Email Queue is too old to email to the customer based on the Age Limit setting you have configured.

​Effect:

​OPT will not email invoices to a customer if they are too old. These old invoices will remain in the OPT Email Queue indefinitely.

​Resolution:

Remove these invoices from the OPT Email Queue manually by using the Remove button as these cannot be emailed by OPT.


If you wish to change the Age Limit setting please contact OPT to make the necessary adjustments. Please be aware that this setting is used to prevent old invoices from being delivered. It is not necessary if you keep your SedonaEmail and OPT Email Queues clean of any unwanted invoices.

 

Error:

1014: Invoice Net Due Lower then Cutoff

Description:

​Invoice Net Due ({Net_Due}): {Branch_Code} - {Master?} Invoice Net Due Less Then {Setting}

​Info:

​Invoice Balance Too Small in SedonaEmail Queue

​Cause:

​The invoice in the SedonaEmail Queue is too small to email to the customer based on the Minimum Net Due setting you have configured.

​Effect:

​OPT's automatic process (5110) will not grab email invoices out of the SedonaEmail Queue if they not have the required Minimum Net Due to email. These invoices will remain in the SedonaEmail Queue indefinitely.

​Resolution:

​Remove these invoices from the SedonaEmail Queue manually in SedonaOffice as these cannot be grabbed and emailed by OPT.


If you wish to change the Minimum Net Due setting please contact OPT to make the necessary adjustments. Please be aware that this setting is used to prevent small or paid invoices from being delivered.

 

Error:

1015: Invoice Net Due Lower then Cutoff (OPT Queued)

Description:

​Invoice Net Due (OPT Queued) ({Net_Due}): {Branch_Code} - {Master?} Invoice Net Due Less Then {Setting}

​Info:

Invoice Balance Too Small in OPT Email Queue

Cause:

​The invoice in the OPT Email Queue is too small to email to the customer based on the Minimum Net Due setting you have configured.

Effect:

OPT will not email invoices to a customer if do not have the required Minimum Net Due to email. These invoices will remain in the OPT Email Queue indefinitely.

Resolution:

​Remove these invoices from the OPT Email Queue manually by using the Remove button as these cannot be emailed by OPT.


If you wish to change the Minimum Net Due setting please contact OPT to make the necessary adjustments. Please be aware that this setting is used to prevent small or paid invoices from being delivered.

 

​Error:

1016: Invoice Description Disabled

Description:

​Invoice Description Disabled: {Invoice_Description}

Info:

​Invoice Description Disabled in SedonaEmail Queue - (Only Applies to 5110)

​Cause:

​The invoice is still sitting in the SedonaEmail Queue because the invoice is using a Invoice Description that has been excluded for email invoicing.

​Effect:

OPT's automatic process (5110) cannot grab this invoice because this specific Invoice Description has been disabled. Therefor this invoice will remain in the SedonaEmail queue indefinitely.

Resolution:

​Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments.

 

Error:

1017: Collection Profile Disabled

Description:

Collection Profile Disabled in SedonaEmail Queue - (Only Applies to 5110

Info:

Collection Profile Disabled: {Collection_Profile}

Cause:

The invoice is still sitting in the SedonaEmail Queue because the customer is in a Collection Profile (aka Collection Queue) that has been excluded for email invoicing.

Effect:

OPT's automatic process (5110) cannot grab this invoice because this specific Collection Profile has been disabled. Therefor this invoice will remain in the SedonaEmail queue indefinitely until this customer is removed from an disabled Collection Profile.

​Resolution:

​Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments.

 

Error:

​1018: Collection Status Disabled

Description:

​Collection Status Disabled: {Collection_Status}

​Info:

Collection Status Disabled in SedonaEmail Queue - (Only Applies to 5110)

​Cause:

The invoice is still sitting in the SedonaEmail Queue because the customer is in a Collection Status that has been excluded for email invoicing.

​Effect:

OPT's automatic process (5110) cannot grab this invoice because this specific Collection Status has been disabled. Therefor this invoice will remain in the SedonaEmail queue indefinitely until this customer is removed from an disabled Collection Status.

​Resolution:

​Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments.

 

​Error:

1019: Customer Type Disabled

Description:

Customer Type Disabled: {Customer_Type}

Info:

​Customer Type Disabled in SedonaEmail Queue - (Only Applies to 5110)

Cause:

The invoice is still sitting in the SedonaEmail Queue because the Customer Type has been excluded for email invoicing.

​Effect:

​OPT's automatic process (5110) cannot grab this invoice because this specific Customer Type has been disabled. Therefor this invoice will remain in the SedonaEmail queue indefinitely

Resolution:

​Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments.

 

Error:

​1020: Category Type Disabled

Description:

Category Type Disabled: {Category_Type}

​Info:

​Category Type Disabled in SedonaEmail Queue - (Only Applies to 5110)

​Cause:

The invoice is still sitting in the SedonaEmail Queue because the invoice's Category Type has been excluded for email invoicing.

Effect:

​OPT's automatic process (5110) cannot grab this invoice because this specific Category Type has been disabled. Therefor this invoice will remain in the SedonaEmail queue indefinitely.

Resolution:

Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments.

 

Error:

1021: Service Company Disabled

Description:

Service Company Disabled: {Service_Company}

Info:

​Service Company Disabled in SedonaEmail Queue - (Only Applies to 5110)

​Cause:

The invoice is still sitting in the SedonaEmail Queue because the Service Company for the ticket being invoiced has been excluded for email invoicing.

Effect:

OPT's automatic process (5110) cannot grab this invoice because this specific Service Description has been disabled. Therefor this invoice will remain in the SedonaEmail queue indefinitely.

Resolution:

Remove these invoice from the SedonaEmail queue each time this happens. You may want to print this invoice manually or add it to the print queue to print later. If you no longer want to exclude these invoices then you can reactivate these from OPT Web Services or contact OPT to make the necessary adjustments.

 

Error:

1022: Invoice Pending Approval (OPT Queued)

Description:

Invoice Pending Approval

​Info:

​Invoice Pending Approval in OPT Email Queue - (Only Applies to 1118)

Cause:

​The invoice in the OPT Email Queue has not been approved for delivery to the customer.

Effect:

This invoice will remain in the OPT Email Queue indefinitely until it is approved for delivery.

​Resolution:

​Please use the Approve button to approve this invoice for delivery. You may also choose to Remove the invoice. You will need to add this invoice back to the OPT Email Queue manually if you choose to email at a later date. As of v6.0 of SedonaOffice, optionally you may choose to use SedonaEmail to trigger the invoices and disable the OPT approval process. Please contact OPT for more information on the features/tradeoffs of this approach.

 

Error:

1123: Event 5110 Not Installed

Description:

Event 5110 Not Installed

​Info:

5110 Not Installed Thus Invoice Pending in SedonaEmail Queue

​Cause:

The automatic routine (5110) that grabs the invoices from the SedonaEmail Queue has not been setup.

Effect:

​Invoices will not be pulled from the SedonaEmail Queue.

Resolution:

Please contact OPT to setup the automation or to further troubleshoot the issue.

 

Error:

1124: Event 5110 Disabled

​Description:

Event 5110 Disabled

Info:

5110 Disabled Thus Invoice Pending in SedonaEmail Queue

Cause:

The automatic routine (5110) that grabs the invoices from the SedonaEmail Queue has event been disabled. This could be a result of bulk removing invoices from the OPT Email Queue or being disabled manually the OPT SedonaSync Interface.

​Effect:

Resolution:

 

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